surpluscomputers.com accepts: Visa, MasterCard, Discover, American Express.

Order processing usually occurs within one business day. That includes charging the customer's credit card, verification of addresses, internal stock transfer, packing, and shipping. If parts are coming from non-local warehouses processing can take a few more days. If you must have the order shipped out the same day please select the "Express Processing" option.

For orders that are extremely urgent and time sensitive in nature we offer the "Express Processing" service which can be found during the check out process. Due to the large number of orders there may sometimes be delays that cause orders not to ship the same business day. By selecting "Express Processing" option a dedicated employee is assigned to the order that will literally follow the order in person through address verification, credit card charging, packing, and email notification. That employee is also responsible for communicating and resolving with the customer regarding any problems with the order so the order is almost guaranteed to go out the same day. The service goes so far as to send a driver out to deliver packages to the carrier shipping facilities for shipments that already missed the shipper pick up time. There will be no charge for this service if the order does not ship the same day as the order date (assuming order is placed before 5:00 PM if on the business day or the next business day if the order is placed during a holiday or the weekend.)

If an item is found to be out of stock after the order is placed surpluscomputers.com will ship the parts of the order that are available. You will not be charged for the items not in stock and your invoice will be adjusted accordingly.

Because no store has infinite supply of parts there are bound to be times when certain products run low on supply. When this happens and too many people are ordering the same item a backorder will occur. For the very popular products or allocated items it could be as little as half an hour before our supply runs out.

We test our website thoroughly so it's rare that customers have ordering problems. If they do it is often due to one of the following problems:

Cookies not enabled.
The computer you are using is behind a firewall and it's blocking our site, in which case you'd need to contact your network administrator for help.
The system clock on your system is not set correctly.
Your browser is older than Microsoft Internet Explorer 5.1.

Log into your account and see how many orders you have outstanding. Sometimes our server has received the order but the instant confirmation was interrupted. Do not hit the submit button twice or you will have a duplicate order shipped to you. Besides checking your account on the website, you can also email us during regular business hours and we will look it up for you.

This can be answered either by logging into your account from our website and viewing outstanding orders or you can email us during regular business hours and we can look it up for you.

We can accommodate your request only if the order has not been charged yet. Be sure to ask and confirm receiving of an updated email order or go online to your account and view the updated order for correctness. It is the customer's responsibility to make sure the customer service reps update the order correctly. surpluscomputers.com cannot be held liable if our reps enter the wrong item, as only you know what you intended to order so you must check and make sure.

surpluscomputers.com will cancel orders that have wrong price, inconsistent description, or items sold that are end of life (EOL) and no longer available. When this happens, customers are automatically emailed this information.

No, many of the products we carry are not stocked anywhere near the service reps and it's usually too busy to get the warehouse to bring a product from the warehouse. You can however email customerservice@surpluscomputers.com to get clarification on features of the product, options, and more.

No, we carry many products and there are infinite numbers of combinations possible. Our techs and support staff are very experienced but there is just no way for anyone to make that guarantee unless that combination has been thoroughly tested and validated by the manufacturer. It is for this reason that surpluscomputers.com reps are specifically forbidden to make promises of compatibility and refer all questions about compatibility to the manufacturer. We can however, offer general advise and "educated recommendation" based on experience and manufacturer specification or recommendation but the customer shall take these advise at their own risk.

Never! We respect our customer's privacy and never rent or sell customer information. For our complete privacy policy please see the privacy policy page.

This can be done only if the order has not been charged; otherwise, it's impossible to cancel the order.

Unfortunately, we do not have will call at this time. No orders can be picked up at our location.