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Payment Questions
Which methods of payment does surpluscomputers.com accept?surpluscomputers.com accepts: Visa, MasterCard, Discover, American Express. Does surpluscomputers.com accept Purchase Orders?surpluscomputers.com does not accept purchase orders in general as a method of payment but will reference purchase orders for your convenience. Does surpluscomputers.com accept international credit cards?No, under no circumstances will surpluscomputers.com accept international credit cards due to security concerns. All international orders must be pre-paid via wire transfer. Why does surpluscomputers.com have such a stringent verification process? Many other online companies I buy from never require address or email verification.Computer parts by their nature are extremely easy to resell and the average ticket price is quite high leading to extremely high fraud rates. For the sake of credit card holders and for our own protection surpluscomputers.com has in place the strongest measures in any business against fraud. To begin with we ship only to credit card billing address or alternate shipping addresses that are actually listed with the credit card issuing institution. We also work with local and federal law enforcement agencies when we detect fraud being committed within our network. I think I entered the wrong credit card information. What should I do now?Please email customerservice@surpluscomputers.com right away and leave your phone number to call so we may correct the wrong information. Wrong credit card information will result in an order being put on hold. The customer will then get an email informing that there are billing problems. Alternatively you can place another order and cancel the original order with the wrong information. Please check your account information carefully to avoid having duplicate orders. I do not feel secure putting my credit card on-line or over the Internet. How can I still place a credit card order?You can enter dummy digits into the order i.e. all 0s or 1s (just don't forget to enter a valid number of digits i.e. 16 digits for Visa) and then email us at customerservice@surpluscomputers.com and leave us the phone to call so we may enter the credit card number manually. Why was my credit card declined when I know the credit and or money is available in the card?There are many scenarios under which a card can be declined. It may be due to wrong card number, wrong expiration date, daily transaction limits, insufficient funds, or random security checks by the credit card issuer. When this happens, the cardholder needs to contact the bank directly to find out why it happened and correct the problem. Does surpluscomputers.com have any idea why my credit card is declined?The card issuer never tells surpluscomputers.com or any other company the reasons for decline for privacy reasons. All surpluscomputers.com knows is that the card was declined. Please call the card issuer to find out why and call or email when we can attempt to charge again. Which states require sales tax?Orders shipping to California and Massachusetts are automatically charged sales tax. Once in a while we drop ship from other sources and if they are in the same state as the customer or have a warehouse there, sales taxes will need to be charged. Such cases are rare and customers are notified within 1 business day to decide if they are going to accept the sales tax, wait for the merchandise to arrive in California and then resent, or to cancel the order. I have a California resale permit, how do I take sales tax off my order?We do not offer this service at this time. My order is a government purchase and not subject to the state sales tax. How do I remove the tax from my order?Just place the order online as usual and fax us a copy of the tax-exempt permit and we'll manually take the tax off. Is the surpluscomputers.com website secure and what is the security used?Most definitely, we encrypt all personal and financial information using 128-bit encryption technology and through our secure sever. Once the information is received only trusted and authorized surpluscomputers.com employees will be able to view and process your information. We take every step to safeguard our customer's information. Where do I send checks and other pre-payments?We do not accept checks. We only accept credit card orders.
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