Ordering

Our website operates 24/7 365 days a week and this is where you should place all orders. If you are having trouble with the website please see our ordering FAQ and make sure all your browser settings are correctly set. If you continue to experience problems you may email our customer service representative at customerservice@surpluscomputers.com

Requesting an RMA (Return Merchandise Authorization)

Log into your account from using your email address and password. Then select "Request RMA" from the list of options.

surpluscomputers.com phone numbers

408-988-7903 - Fax number

Getting updates on your RMA

Please view your current outstanding RMAs from the "Accounts" menu for current status. If you should see that no updates has occurred in several days then please email customerservice@surpluscomputers.com to inquire about the RMA in more detail.

E-Mailing surpluscomputers.com

Most sales related questions can be directed at customerservice@surpluscomputers.com.

Website related issues

Please email customerservice@surpluscomputers.com.

Office Hours

surpluscomputers.com is open Monday thru Friday from 9:00AM to 5:00PM excluding National Holidays.

Technical Support

Please call or email the manufacturer of the merchandise you are buying or bought for any technical support issues. Customers may email customerservice@surpluscomputers.com to obtain manufacturer contact information if they are unable to find it. In addition, technical support may be obtained from other users via the support forums on our website.

Complaints

If you should find any aspect of your purchase experience to be less than satisfactory please let us know. We are here to help our customers in anyway within reason instead of them going away unhappy. Please email customerservice@surpluscomputers.com with the word Complaint and your order number in the email subject.

Please provide the following: Sales Order Number, E-mail address, and RMA number.

surpluscomputers.com

Attn: RMA # (please fill in RMA number)
700 Comstock St
Santa Clara, CA 95054

(*Note: all other formats or shipment without RMA number shall be rejected! Please insure package and ship through traceable shipper.)